Monday, August 17, 2015

Customer Service in Georgia

Georgia is not famous of good customer service. Georgians who have been abroad told me that Georgian customer service has room to improve. I experienced also few times bad customer service. In one restaurant the quality of served khinkali was bad so we asked them not to bring the rest of the order as just half of the order was delivered. Waiter said that the whole order will be delivered and it cannot be cancelled. The full order was delivered but we decided not to eat as the quality was bad and went to speak to the management. First the manager was understanding and promised to give some discount. A bit later another person from the management came and started to threat and insult us because we were unsatisfied with the order. I never expected that by giving negative feedback you would end up receiving threats and insults.

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